Shipping policy

Last updated: 23 July 2026

At SAGA Sports, we aim to make delivery simple, reliable and affordable. We offer free standard shipping on all eligible orders delivered within the United Kingdom, the United States and supported European countries — with no minimum order value.

1. Shipping Destinations

We currently deliver to the United Kingdom, the United States and selected European countries. Shipping availability is confirmed by the delivery address entered at checkout. If we are unable to deliver to your location, you will be notified before your order is completed or contacted promptly after the order is placed.

2. Shipping Costs

Standard shipping is FREE on all eligible orders, with no minimum order value. Any optional express or upgraded delivery service, where available, will be displayed separately at checkout and may carry an additional charge. The full delivery cost is always shown before you complete your purchase.

3. Order Processing

Orders are reviewed and prepared for dispatch once payment has been successfully confirmed. Orders are normally processed and dispatched within 1–2 business days. Orders placed during weekends or public holidays begin processing on the next business day. During sales, promotions or seasonal peaks, processing may take slightly longer.

If we are unable to dispatch your order within the timeframe stated, we will contact you with a revised dispatch date and offer you the option to cancel your order for a full refund.

4. Estimated Delivery Times

Business days are Monday to Friday, excluding weekends and public holidays. Delivery estimates begin once your order has been dispatched. While we work hard to deliver within these timeframes, delivery dates are not guaranteed and may occasionally be affected by courier delays, severe weather, public holidays or customs processing.

If your order has not been delivered within 30 days of purchase (or any later delivery date agreed with you), you may cancel the order and receive a full refund.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email containing your order details. Once your order has been dispatched you will receive a shipping confirmation email. Where tracking is available, this email will include a tracking number or link so you can follow the progress of your delivery.

Tracking information may take up to 24–48 hours to update after dispatch.

6. Customs, Duties and Import Taxes

United Kingdom - No customs charges or import duties apply to orders delivered within the UK.

United States - Orders delivered within the United States are normally fulfilled from our US warehouse, so no import duties or customs charges apply. In the rare event that an order is shipped to the US from outside the country, any applicable import duties, taxes or courier fees are the responsibility of the recipient.

Europe - Orders shipped from the UK to European countries may be subject to import VAT, customs duties or courier handling fees on arrival, unless these are collected during checkout. These charges are set by the destination country's authorities, are outside SAGA Sports' control and are payable by the recipient. Please check your local import requirements before placing an order.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been shipped.

SAGA Sports is not responsible for delays, failed deliveries or additional shipping costs caused by an incorrect or incomplete address provided by the customer. This does not affect your statutory rights.

8. Failed or Refused Deliveries

If a parcel is returned to us because the delivery address was incorrect or incomplete, the recipient was unavailable, the parcel was not collected, delivery was refused, or customs charges were not paid, we will contact you once the parcel has been returned. You may choose to have the order shipped again (additional delivery charges may apply) or receive a refund in line with our Returns & Refunds Policy.

9. Delayed Orders

Occasional courier or customs delays may occur. If your order has not arrived within the estimated delivery period, please check the tracking information first. If there has been no tracking update or your parcel is significantly delayed, contact us with your full name and order number and we will investigate with the delivery provider. Your right to cancel undelivered orders after 30 days (see Section 4) is unaffected.

10. Lost or Missing Parcels

If your tracking information shows your order as delivered but you cannot locate it, please check around the delivery location, ask other members of your household, check with neighbors or building management, and contact the courier using the tracking details provided.

If you are still unable to locate the parcel, contact us as soon as possible. We will investigate with the courier and, if the parcel cannot be found, we will resolve the matter with a replacement or a full refund in line with your legal rights. A courier investigation may take a few days to complete, but it does not affect your right to a remedy for goods that were not delivered to you.

11. Damaged Parcels

Please inspect your order on delivery. If your parcel or product arrives damaged, contact us as soon as possible with your order number and a description of the issue. Clear photographs of the product, packaging and shipping label will help us resolve your claim quickly, and we ask that you retain the original packaging until the issue has been reviewed, as the courier may require it during an investigation.

You are entitled to a replacement or refund for goods that arrive damaged, in line with your statutory rights.

12. Split Shipments

Orders containing multiple products may occasionally be sent in separate parcels. In this case you may receive more than one dispatch confirmation or tracking number. There is no additional standard shipping charge for split shipments.

13. Returns and Cancellations

For information on cancelling an order or returning a product, please see our Returns & Refunds Policy. If you are a consumer in the UK or EU, you have a statutory right to cancel most online orders within 14 days of receiving your goods.

14. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and equivalent consumer protection laws in your country of residence. Responsibility for the goods remains with us until they are delivered to you or to a person nominated by you.

15. Contact Us

For questions regarding shipping, tracking or delivery, please contact:

Email: support@sagasports.co.uk

SAGA Sports is a trading name of EAZWORKS LTD, a company registered in England and Wales. Company number: 13367796. Registered office: Room 15, 226 Dogsthorpe Road Peterborough PE1 3PB

Thank you for shopping with SAGA Sports.